Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to help with an eligible return or refund in accordance with the policy below.

1. Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, accessories, manuals, tags, and included materials.
  • Not be damaged due to misuse, improper handling, or normal wear and tear.
  • Include proof of purchase or the original order information.

Some products may have additional or different return requirements. Any product-specific return conditions will be stated on the product page or at checkout.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Used or opened products where the nature of the product makes resale or return impractical.
  • Products damaged through misuse, negligence, or improper installation.
  • Items missing original packaging or components when those materials are required for resale.
  • Gift cards and other non-returnable items, where applicable.
  • Clearance or final-sale items when clearly identified as such at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the item and, when applicable, the shipping package.

After reviewing the information, we may offer a replacement, exchange, repair, or full refund, depending on the circumstances and product availability.

4. How to Request a Return

To request a return, contact our customer service team with:

  • Order number
  • Customer name
  • Item(s) you wish to return
  • Reason for the return

Email: [savingmart127@gmail.com]

Do not send products back to the sender's address or any address other than the return address provided by our customer service team.

Once your return request is approved, we will provide you with the appropriate return instructions and return address.

5. Return Shipping Costs

For customer-initiated returns due to a change of mind, incorrect selection, or other reasons not caused by our error, the customer is generally responsible for return shipping costs.

If the return is because we sent the wrong item, or the item arrived damaged or defective, we will work with you to resolve the issue and, where applicable, cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of our error or otherwise required by applicable law.

6. Return Inspection

Once we receive your returned item, we will inspect it to determine whether it meets the requirements of this policy.

Returns that do not meet the eligibility requirements may be rejected or may qualify for a partial refund, where appropriate.

We reserve the right to refuse returns that show signs of misuse, intentional damage, or substantial use beyond what is reasonably necessary to inspect the product.

7. Refunds

Once your return has been received and approved, we will process your refund to the original payment method.

Refund processing generally takes 3–7 business days after the return is approved. The time it takes for the refund to appear in your account may vary depending on your bank, credit-card issuer, or payment provider.

If you have not received your refund after a reasonable processing period, please contact us.

8. Partial Refunds

In certain circumstances, a partial refund may be issued if:

  • The returned item is missing components or accessories.
  • The item has been used or damaged beyond normal inspection.
  • The item does not meet the return requirements.
  • The item has diminished value due to the customer's handling.

Any applicable deduction will be communicated before the refund is finalized.

9. Exchanges

If you would like to exchange an item, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Undelivered or Lost Orders

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the shipment.

If an order cannot be delivered or is confirmed lost in transit, we will work with the customer and shipping carrier to determine the appropriate resolution, which may include a replacement or refund where applicable.

For online orders, sellers should ship within the timeframe promised to the customer; if no timeframe is promised, federal FTC rules generally require shipment within 30 days, subject to the applicable requirements and exceptions.

12. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the package, additional shipping charges may apply.

Any refund in such circumstances will be handled after the returned package is received and reviewed.

13. Sale and Promotional Items

Items purchased during a sale or promotional event are subject to the same return policy unless the product page or promotion clearly states different return conditions.

Any final-sale or non-returnable item will be clearly identified before purchase.

14. Refunds for Shipping Charges

Original shipping charges are generally non-refundable for customer-initiated returns.

If an item was damaged, defective, incorrect, or the return resulted from an error on our part, we may refund applicable shipping charges where appropriate.

15. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, excessive, or abusive return activity.

Returns may be denied where there is evidence of fraud, intentional damage, repeated misuse of the return process, or violation of this policy, subject to applicable law.

16. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. The policy applicable to your purchase will generally be the policy in effect at the time of your order, subject to applicable law.

17. Contact Us

If you have questions about a return or refund, please contact us:

Store Name: [Saving Mart]
Email: [savingmart127@gmail.com]
Phone: [971-330-4636]
Return Address: Provided by our customer service team after return approval.

We are committed to providing a fair and straightforward return experience and resolving customer concerns as quickly as possible.