Shipping policy
Thank you for shopping with [Saving Mart]. We are committed to processing and delivering your orders as quickly and reliably as possible.
This Shipping Policy explains our order processing, shipping methods, delivery estimates, and other important shipping information for customers in the United States.
1. Shipping Locations
We currently ship orders to addresses within the United States, including eligible residential and commercial addresses.
Some remote locations, P.O. Boxes, U.S. territories, or other restricted destinations may have limited shipping options or additional delivery requirements.
Available shipping options will be displayed during checkout based on your shipping address and the products in your order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.
During periods of high order volume, holidays, promotions, or unexpected circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
3. Shipping Times
After your order has been processed and shipped, estimated delivery times are generally:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days, where available
Shipping times are estimates and are not guaranteed unless a guaranteed delivery service is specifically offered at checkout.
The delivery timeframe begins after the order has been processed and handed over to the shipping carrier.
4. Shipping Carriers
Depending on your location, order size, product type, and availability, we may use carriers such as:
- USPS
- UPS
- FedEx
- Other reputable shipping providers
The carrier selected for your order may vary. We reserve the right to select an appropriate carrier based on operational and delivery requirements.
5. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer:
- Free shipping promotions
- Discounted shipping
- Free shipping above a specified order value
- Other promotional shipping offers
Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.
6. Free Shipping
When free shipping is offered, the eligible shipping method will be selected by us or displayed during checkout.
Free shipping promotions may have minimum purchase requirements, geographic restrictions, product exclusions, or other conditions.
The specific terms of any free-shipping promotion will be displayed on our website or during checkout.
7. Tracking Information
Once your order has shipped, we will generally provide tracking information by email or through your order-status page.
Please allow 24–48 hours for tracking information to become active after the shipping carrier receives and scans the package.
Tracking information is provided by the carrier and may occasionally take additional time to update.
8. Delivery Delays
Although we work to ship orders promptly, delivery times may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Holidays
- High shipping volume
- Incorrect or incomplete addresses
- Transportation disruptions
- Natural disasters
- Government restrictions
- Technical issues
- Other unforeseen circumstances
We are not responsible for carrier delays after an order has been handed over to the shipping carrier, but we will make reasonable efforts to assist you in locating delayed shipments.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you realize that your shipping address is incorrect, please contact us as soon as possible.
We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made after an order has entered processing or been shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
10. Lost or Stolen Packages
If the carrier's tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members, neighbors, or building management.
- Check with the shipping carrier.
- Contact us if the package still cannot be located.
Once the carrier confirms delivery to the address provided at checkout, we cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.
However, we will make reasonable efforts to assist you with the carrier's investigation.
11. Damaged Packages
Please inspect your package when it arrives.
If your order arrives visibly damaged, please contact us as soon as possible and provide:
- Your order number
- A description of the damage
- Photos of the shipping package
- Photos of the damaged product
- Any other information reasonably requested by our customer service team
We will review the situation and work with you toward an appropriate resolution.
12. Wrong or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and clear information about the issue. We may request photographs of the items received and packaging to help investigate the problem.
After verification, we may provide a replacement, missing item, refund, or another appropriate resolution.
13. Multiple Items and Separate Shipments
Some orders may be shipped in multiple packages.
If your order contains multiple products, they may arrive separately depending on product availability, warehouse location, or shipping requirements.
You may receive separate tracking numbers for different packages associated with the same order.
14. P.O. Boxes and Restricted Addresses
Certain products or shipping methods may not be available for delivery to P.O. Boxes, APO/FPO addresses, U.S. territories, or other restricted destinations.
If your address cannot be serviced by the selected shipping method, we may contact you to request an alternative address or provide another available shipping option.
15. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate requests before the order is processed or shipped.
Once an order has been processed or shipped, we may be unable to make changes or cancel the shipment.
In such cases, the order may need to be handled according to our Return & Refund Policy.
16. Delivery Estimates
Delivery dates displayed at checkout or communicated by email are estimates unless explicitly identified as guaranteed.
We are not responsible for delays caused by circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so we can investigate.
17. Order Refusal or Undeliverable Packages
If an order is returned to us because the recipient:
- Refused delivery
- Provided an incorrect address
- Failed to collect the package
- Was unavailable for required delivery procedures
we may contact you regarding reshipping options.
Additional shipping charges may apply to reship an undeliverable order.
Any refund will be handled in accordance with our Return & Refund Policy and applicable law.
18. International Shipping
At this time, we do not offer international shipping unless specifically stated at checkout.
If international shipping becomes available in the future, applicable shipping charges, delivery estimates, customs requirements, duties, and taxes will be displayed or communicated as applicable.
19. Contact Us
If you have questions about shipping, tracking, or your order, please contact us:
[Saving Mart]
Email: [savingmart127@gmail.com]
Phone: [971-330-4636]
We are happy to assist you with any shipping-related questions or concerns.
Thank you for choosing [Saving Mart].